Flashback Friday! My kids used to post Throwback Thursday and Flashback Friday photos on Instagram. They don’t do that anymore. In fact, they spend more time on Snapchat than on Instagram.
Well, I’m doing a Flashback post of my own – even if flashback posts are out of style.
I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”
That cheesy video has gotten over 60,000 views. I cringe when I look at the quality of the video and my style in front of the camera. My son laughed out loud when he came into my office last night and I had the video up.
I look so different from back then, nearly 10 years ago. I’ve lost weight, like 30 pounds. I wear my hair kinky curly. I like to think I’m more controlled and poised in front of the camera.
But my strategies haven’t changed. Not much anyway. I’m taking a risk and posting this Flashback Friday video because one, some or all of these tips just may help you get an angry customer to back down.
Try not to laugh too hard.
Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations. Sign up for my email list and learn specific tips, approaches and phrases to help your employees help your customers.
If you’d like to see more videos, most far more modern than this one, check out my library of short YouTube Customer Service Training videos.