7 Things You Can Say to Demonstrate Empathy to Customers

How to Express Empathy

One of the skills we practice in my onsite customer service workshops is Empathy. Here are some of the exact phrases that I share in my training sessions for use in our role-plays – and in real life with customers.

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We have the 7 Phrases for Conveying Empathy in this 1-minute video that you can easily share with your employees!

For help in how to talk to customers, especially when it comes to conveying empathy, check out:

Customer Service eLearning– 10 courses to improve the way your employees convey empathy.

Learn more or try for free.

 

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