One of the skills we practice in my onsite customer service workshops is Empathy. Here are some of the exact phrases that I share in my training sessions for use in our role-plays – and in real life with customers.
We have the 7 Phrases for Conveying Empathy in this 1-minute video that you can easily share with your employees!
For help in how to talk to customers, especially when it comes to conveying empathy, check out:
Customer Service eLearning– 10 courses to improve the way your employees convey empathy.