To get straight to the 7 Comebacks for the Customer Who Cusses at You, head to the end of this post. I won’t be offended at all. But if you have a minute, I’d like to tell you about my weekend first, and the conversation that inspired this post, addressing customers who swear.
It’s been a busy time for me with work lately, but I made enjoyment and family the priority over the weekend. Last week was dedicated to preparing for a keynote for the wonderful folks at F&M Bank. I delivered the keynote on Saturday and it was so very well received. God was with me!
After my keynote, I met up with my daughter and we walked to a lovely vegan-friendly restaurant in downtown Oklahoma City. My daughter had already eaten, so she enjoyed a decadent dessert while I savored every bite of my Cauliflower Steak lunch, with kale gremolata, and scarlet quinoa with apples and squash. I loved it!
After lunch, we enjoyed an OKC Thunder game (and a win!) with my husband and son. After the game, hubby and I slipped away for drinks in a sports bar while we watched college football. I love weekends like this.
I hope you had a great weekend too. Make sure you also are making time for fun and family. Those are the most important things, right?
7 Comebacks for the Customer Who Cusses at You
I promised you 7 Comebacks for the Customer Who Cusses at You. Here’s how my weekend ties into these comebacks.
After hubby and I got back to our hotel room on Saturday night, I got a tweet from a young lady who had been cussed out in a restaurant earlier in the evening. The customer was loud and was heard by everyone in the area. The young lady’s story broke my heart.
When I returned to Tulsa on Sunday, I continued to talk with this young lady. This morning I felt inspired to prepare a video so I could share 7 comebacks for those mean customers who have the audacity to cuss at employees.
So, I have for you a 1-minute training video for your employees. Years ago I asked participants in one of my Verbal Aikido workshops (aka handling difficult customers) to share the best responses they had successfully used in response to a customer who was yelling or cursing.
This video reveals the top 7 responses from this bright group of customer service professionals. My hope is the 7 responses help both the lady I tweeted with, and you.
Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations. Sign up for my email list and learn specific tips, approaches and phrases to help your employees help your customers.