I have a treat for you today! A free module from my customer service online training. I’m so excited to be sharing this with you!
I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club.
My job with this company was to give new managers the skills and inspiration they needed to advance and move ahead.
I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” And 60 days later this course was born!