How to Rock Your Customer Service Job!

I have a treat for you today! A free module from my customer service online training. I’m so excited to be sharing this with you!

I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club.

My job with this company was to give new managers the skills and inspiration they needed to advance and move ahead.

I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” And 60 days later this course was born!

Experience “How to Rock Your Customer Service Job”

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If you like this, you might be interested in exploring other modules from my customer service online training portal:

Customer Experience Over the TelephoneSo your employees can make a great first impression over the phone and end calls on a positive note

How to Talk to Customers –  So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience 

Empathy – So your employees instinctively put themselves in your customer’s shoes and respond with more care, concern, and friendliness 

How to Handle Difficult Customers: 5 Conversational Aikido principles – So your employees are confident, assertive and in control when dealing with angry and agitated customers 

Call Control So your employees can politely manage calls with storytellers, ramblers, and whiners

Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice

How to De-escalate – So your employees can gracefully respond to the customer who demands to speak to a supervisor, and they can assertively keep customers from escalating in aggression or anger

How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash

Complaint HandlingSo your employees can handle problems in such a way that they completely restore customer confidence after a service failure

Learn more about our online customer service training here.

Published by

myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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