Soft Skills eLearning, SCORM Modules & Fully Customized Onsite Training
How to Rock Your Customer Service Job!
I have a treat for you today! A free module from my customer service online training. I’m so excited to be sharing this with you!
I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club.
My job with this company was to give new managers the skills and inspiration they needed to advance and move ahead.
I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” And 60 days later this course was born!
Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.
Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!
View all posts by myragolden