I Left Post-It Notes of Praise On Each of My Employees’ Computers. Here’s What Happened Next.

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When I managed a small call center in Tulsa, I was always looking for creative ways to motivate my employees. One evening I was working late and I picked up Bob Nelson’s 1001 Ways to Reward Employees book from my bookshelf. One of the tips in the book was called Post-It Note Therapy. The concept was simple. Write a note of praise on a Post-It Note for each of your employees and stick the note on their computer monitors.

So, I did it. I sat down and wrote out praise for each of my employees and I left the notes on their monitors. Then I went home.

The next morning I had an out of office meeting and I didn’t make it into the call center until early in the afternoon. The second I stepped into the call center, I felt an energetic vibe that startled me. There was movement, smiles and warmth and mostly an amazing energy. What was the deal?

After taking in the scene for a few seconds, I went to my office. I opened my door to find my computer monitor covered with Post-it Notes! Every one of my employees had written me a note of praise! I nearly cried as I read the heartfelt praise. I had forgotten about my Post-it Note Therapy from the night before. I went out into the call center and saw Post-It Notes everywhere! My employees really got into this therapy. They praised each other and even praised people in neighboring departments.

If you’re looking for a genuine, yet super easy, way to praise your employees while upping the energy in your work team, consider Bob Nelson’s Post-In Note Therapy. The investment of time is small and the rewards are potentially huge.

 

How to Motivate Customer Service Professionals (Live webinar)

April 27, 2017 – 1pm ET – 2:00pm ET

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myragolden

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees. Myra has helped Verizon Business, McDonald’s, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW!

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