The Best Customer Experience Your Brand Has Ever Seen!
This New Year my goal is to help you get to the best customer experience your brand has ever seen. We’ll do that by fiercely focusing on 2 areas:
1. Coaching, Feedback, and Accountability. In this area I want to give you the tools and plans that will build your confidence and skill in coaching your team to optimal performance, by addressing unacceptable performance and by holding employees accountable.
2. Friendliness, Empathy and Connection. I want to give you the tools and methods to position your employees to deliver a welcoming, warm and refreshing customer experience.
So, how exactly will these goals be met?
Through my Full Access Community – for 12 Months of Professional Development. Here are the details on Full Access.
Here’s What Full Access Gets You:
You have access to Myra’s webinars for as long as you’re a member.
New webinars announced via email to remind you to login and get your professional development and inspiration.
Enrollment for up to 10 people in Myra’s Customer Service eLearning suite, so you can give your employees Myra’s very best training at their own pace.
Access to all of Myra’s training course scripts, exercises and slide decks, so you can train your own employees using Myra’s proven methods.
Here’s a short video overview of the Customer Service eLearning Suite, which is part of Full Access.
“I really do love your webinars, Myra. They are very well done and extremely beneficial. I always find little helpful hints in your information.”
Kristy L. Bolen, Project Manager
Carlson Hotels Worldwide
“I just viewed the replay of the webinar and I was so enlightened and amazed to hear such outstanding information. ..the light bulbs of ideas and solutions have been bombarding my mind ever since.”
Here Are Our Trainer Facilitator Kits
Fully Customizable Facilitator Kits Using the Myra Golden Training Method
Training Kits Available for the Following Topics:
- Telephone Skills
- Call Control Skills
- Complaint Handling
- How to Handle Difficult Customers
All training kits include:
- Reproducible comprehensive participant workbook that drives home key points and serves as a reference point long after the training is over.
- High-impact PowerPoint slide deck that you can use as-is or customize with your logo and specific examples.
- Detailed trainer’s notes to help you quickly get ready to train.
- Certificate for free consultation with Myra Golden – Consult with Myra about the philosophy, objectives or delivery of this training program before you deliver it!
- Delivered digitally so that you’ll have this entire training system at your fingertips in minutes!
- How-to hints for delivering the very best training.
“Myra provided a complete program with a delightful delivery which reached our entire group. We “came away with” tools to use immediately which were unique and thoughtful.”
DiAnn Park, Consumer Services, BISSELL Homecare Inc
Licensure is $1,500 per year and includes up to 10 unique logins. Please keep in mind that an unlimited number of people can access the course with a single login. Additional logins can be purchased in blocks of 25. Please call our office for details.