4 Things You Can Do To Help Your Customers Cut to the Point

Call centre worker

I just finished recording a fully customized 14-module video course for a new client. My client’s biggest challenge was how to navigate through complex calls, like situations with ramblers and challenging customers.

One of the strategies I prepared for my client’s customized training is 4 Things You Can Do To Help Your Customers Cut to the Point. While this video is tailored to my customer’s specific challenges, I think you’ll get some great value out of the tips.

To learn some fantastic ways to bring customers to the point of the call politely, watch the three-minute video that I call merely 4 Things You Can Do To Help Your Customers Cut to the Point.

Online Training Customized For Your Company!

  • Online training is completely customized to your objectives. We meet with you to learn about your challenges and your goals. For contact center clients, we like to review a random sample of phone calls to help us understand where you are today.

  • Flexible output. Your employees can take your new training right on our eLearning portal, or we give you the files in MP4 videos format for super easy production. If you have a learning management system (LMS), we’ll put the training in an all-in-one SCORM 1.2-compliant file. How you get the training is up to you!

  • Engaging online training. Our custom courses get your employees to take some action every 4-5 minutes. Your employees further engage through questions, drag and drop learning games, and quizzes.

  • Fast design process. After a Discovery Discussion, where we learn about your challenges and objectives, we get to work on scripting and recording right away. We deliver completed courses to you within six to eight weeks.

Take a look at a sample customized training for one of our clients.

For Philadelphia Water, we designed a 14-module training to help Representatives navigate through complex calls. View this course right here.

Customer Service Online Training Sample

Customized courses include 10-14 modules. Get your fully customized online customer service training today for $3,500. Contact us now to get started.

 

Published by

myragolden

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

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