Customer Service Week Is Great, But…


Customer Service Week is a fantastic time to celebrate the VIP employees who take care of your customers, and it’s the perfect week to go all out for your customers.

But, if you want your employees to take your focus seriously, and if you’re going to create a customer service culture, you need to also:

-Have fun days designed to bring energy to your team throughout the year.

-Give employees training at least a couple of times a year to keep them motivated and at the top of their game.

-Bring in food often.

-Focus on how you can make your employees more successful in small ways and significant ways.

-Listen to the voice of your employees.

Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations. Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers.

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Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

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