Behind the Scenes with Our Customer Service eLearning


This week has been dedicated to customized customer service eLearning for some of my favorite clients. Well, all of my clients are my “favorite.”

People often ask me how we put together our tailored online training for clients. So, I decided to take you behind the scenes. Read on to see how we create custom video training.

It all starts with a Discovery Discussion, where I learn about what my client wants to accomplish with the training.

Myra Golden Semiinars Course Design

After the Discovery Discussion, my Content Development team scripts out the training. Online workshops are usually 10-14 short video modules.

When scripting is complete, it’s down the hall to the studio for recording.

Recording day starts with wardrobe and makeup. Wardrobe is easy. I always wear black. Makeup is super fun. I feel like a super-star every time I sit in the makeup chair.


My editing team has the big task of removing all of my mistakes and our banter and laughter.

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Then, we output the training in the format that works best for our client.

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And…boom! A successful recording session for a client’s customized training is complete. Can we help you out with customized video training? Get the details here.