Poor listening often leads to customer frustration. When a retail employee merely hears a customer—instead of actively listening to them—they’re less able to determine precisely what that person needs.
I designed my Listening class for LinkedIn Learning to help you avoid these kinds of miscommunications. Join me as I go over how important listening is in retail sales, and I share 5 things you most likely didn’t know about listening in retail sales.
Help your customers feel heard and understood by learning practical steps for better listening. Discover the elements of effective listening—including how to listen with the intent to understand instead of the intent to reply—as well as how to find upsell opportunities and create calm with an angry customer.
Take a look at the course introduction here.
Take The Importance of Listening in Retails Sales on LinkedIn Learning.