One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience.
Eliminate Your Fears and Doubts About Coaching
No one likes to talk to employees about unacceptable performance, but for a lot of us, talking to people about problems with performance is a regular part of managing. You know the feeling – you probably get a little nervous, or you put off having the discussion about issues, hoping things will self-correct. It’s time to get over your fears about coaching.
Getting over fears about having tough conversations is easier when you go into discussions with your employees with a plan, and with confidence. In my new Coaching Webinar, I’m giving you a 3-step method for how to talk to your employees about a problem, be that problem attitude, attendance, the way they interact with customers, anything. This 3-step plan gives you immediate confidence because you know you’re fully prepared.
Putting An End To Unacceptable Performance
Nipping unacceptable behavior or performance in the bud comes down to you doing four things. 1) You have to set clear expectations. 2) Then you must commit to addressing all issues that don’t meet your expectations. 3) You have to prepare in advance for coaching conversations, so you’re focused and confident. 4) And finally, you’re going to have to be willing to launch disciplinary actions for people who continue not to meet performance expectations.
In my Guided Webinar, I’m walking you through precisely how to execute each of these four steps.
Most People Get Coaching Wrong
We coach employees to make them better, and to correct unacceptable performance. In both cases, there are four things you, as a “coach” must do to make coaching bring out behavioral change. Most supervisors and managers aren’t doing two, and sometimes three, of the four crucial aspects of coaching right. When you participate in my webinar, you’ll be ready to hit all four dimensions consistently.
Here’s What We’re Taking On In This Webinar:
3 Steps to Getting Over Your Fears of Coaching
A 2-minute Exercise to Help You Feel Confident and Powerful Before Having Tough Talks
Discover How to Frame Conversations In Such A Way That You Don’t Sound Nit-picky
4 Questions To Ask Yourself to Make Sure You’re Fair, Consistent, and Impersonal When You Give Feedback
The Response Formula You Need To Use When Employees Make Excuses, Whine, or Play the Blame Game
A 6-Step Template For Exactly How to Address Unacceptable Behavior or Performance
An Easy 2-Step Conversation Starter for Talking About Smaller, Yet Important, Performance Issues
Bonus Takeaway: 9-Steps for Coaching Customer Service Employees In Contact Centers
Join Me for This Webinar!
The simple but not easy tools I’ll share with you in this webinar can be put to use at once and will make you more confident and focused. And you’ll see that your coaching is improving the customer experience at your company.