No one likes to deliver bad news to customers, but for a lot of us, delivering bad news is a regular part of business. You know the feeling – you probably get nervous, or you have to transfer a call to your supervisor because the customer won’t accept your word as final. I created my Delivering Bad News course with LinkedIn Learning to take the fear out of giving bad news to customers.
Learn how to give bad news to customers using four practical keys. Let’s get started!