It’s hard enough for customers to accept bad news. But, if a customer thinks you don’t care about their problem, they tend to talk more, become more difficult, and escalation is likely. When you sound like you care when giving bad news, you’ll position yourself to deliver bad news in such a way that more comfortable for customers to hear and accept.
In this 60-second video, you’ll learn how to give bad news in a way that reduces escalations and gets customers to accept your words as final.
