What I Wish Everyone New About Why Calls Go Longer Than We Want (Contact Center Call Control)

Yesterday I sat down with author, consultant, and trainer, Jeff Toister, to discuss a familiar problem customer service professionals grapple with in contact centers – conversation control.

Jeff recorded our discussion, and you can view it here to discover a surprising reason why your calls are taking so long.

Continue the Conversation with Me?

If you need more help with conversation control, take my Call Control course on LinkedIn Learning. Now through March of 2021, you can access my class at no charge.