COVID-19 makes customers more demanding. And the pandemic impacts customer service representatives, too! Empathy can help you regain control of interactions and get angry customers to calm down and listen to you. But what level of empathy is appropriate for customer service? Watch this video to learn “customer service empathy” and get great phrases you can personalize and use.
If you find you need more help, spend some time looking around my blog, where I have dozens of tips, videos, and phrases to help you get angry customers to back down.