How to Manage Customer Service During COVID-19 Holiday Season

This holiday season will be unlike any other due to COVID-19’s influence on consumer behavior in 2020. I partnered with GetFeedback by SurveyMonkey to help you manage customer service during the COVID-19 Holiday Season. 

Besides the usual increase in web traffic, call volume, and longer business hours, customer service and support reps will need to be ready for the pandemic’s impact on the customer experience. 

Watch my short video to discover four things to keep in mind for customer service this season. 

Bonus! Learn how to provide the best customer service and support during this unprecedented holiday season with this free guide.