If a customer gives you pushback, argues, or asks for a supervisor, one of the three things is going on:
The customer doesn’t trust you
The customer fears something
The customer sees you as a threat to getting what they want
Watch my video to get two powerful techniques you can use to preempt an escalation when you get pushback.
Need more help?
For more help with de-escalation and call control, check out my De-escalation Academy.
