Some of you know my undergrad degree is in Psychology. I taught college psych several years before jumping into the customer service space.
I apply psychological principles to all my work in de-escalation and call control.
In last week’s super-fantastic 4-day De-escalation Academy, I taught my students how to use psychology to get angry customers to back down and accept their word as final.
Come inside De-escalation Academy for a 2-minute training on Psychological Priming to Get Customers to Accept Your Word As Final. And share this with your agents.
Watch the video now! And grab the fillable worksheet so your employee can practice priming.