I’m Grading Assignments in my Master Class

Participating in assignments is the number one way we customize my online courses to your specific situations. One of my students typed out the following scenario in an exercise:

Situation: The delivery company and the customer feels scammed; they want their money back immediately. 

My Action: I will recognize the customer’s concern by saying: “I see how frustrating this is for you and how important it is to receive your funds back as quickly as possible. I wish to resolve this situation just as much as you do and will do everything I can to aid you in it.”

I turned the camera on while I was grading assignments this morning. Take a look inside my Customer Service Class and see how I engage learners and customize training to your precise situations.

Did you know that students in my Customer Service Master Class have to submit assignments and that I grade them? I’m reviewing an exercise right now from one of my students in Australia.  

Learner assignments are the number one way we customize my online courses to your specific situations. Look over my shoulder while I grade work!