Are you still trying to figure out how to celebrate Customer Service Week?
After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line!
Here are three steps to easy National Customer Service Week planning!
1) Have a plan: use these themes for each day of the week to create your schedule:
MONDAY, October 4 – Service Team Appreciation & Celebration
Let everyone know it’s National Customer Service Week! Have management, customers, and representatives show their appreciation first hand.
Tuesday, October 5 – Agent Training & Retention
Hold a virtual lunch & learn, celebrate employees. My free daily sessions make learning something new easy!
Wednesday, October 6 – Customer Experience, Journey & Understanding
Creating positive experiences for employees and for customers! Create team-building activities and have a “kudos” day to say thank you.
Thursday, October 7 – Service Innovation
Recognize behaviors as well as outcomes. Take recognition beyond your walls – go online and use company communication outlets to post success stories about your service superstars.
Friday, October 8 – Best In Show!
Celebrate your team with the resources in step two below!
2) Have H.E.A.R.T: create positive experiences to recognize and reward your team’s extraordinary efforts in Helping others, Exceeding expectations, Achieving goals, Responding with care, and thriving through Teamwork.
Celebrate! Download certificates of appreciation and accomplishment, kudos cards, and thank you tweets here!
3) Have fun: promote your events, decorate, play games and take this week to come together (even if virtually). Feel free to use these ideas and customer service week activities to make your celebration memorable.
Download coloring pages and crossword puzzles here!