EX and CX: The twin powers of a successful business

How closely are the employee and customer experience related? Very. Today, it’s becoming clear that you can’t have one without another. Happy, engaged employees help create great customer experiences that lead to greater customer engagement, satisfaction, and ongoing loyalty. 

Recently I sat down with Momentive, Inc to explore some of the challenges facing employees, how companies can create better employee experiences, and how doing so creates a much better customer experience. 

Grab the transcript of my interview here.