Some things are just too good to be kept to yourself. That’s how I feel about my new webinar, 9 Tips to Politely Control Difficult Customer Calls. Between my “ask three closed-ended question tactic” and the “Topic Grab” approach, it’s meant to be shared! So here I am… sharing exactly what agents must do to control conversations.
Meet me at my brand-new webinar:
9 Tips to Politely Control Difficult Customer Calls
Wednesday, November 16 at 2 pm EST