3 Elements of a Great Email Customer Experience – Online Training

Online Email Writing Customer Service Training – 17 minutes, includes knowledge checks

The outcome of this email writing training is employees who know exactly how to make emotional connections with customers through the use of tailoring, conveying empathy when appropriate and by strategically using personal pronouns.

Key Takeaways:

  • The 3 things you have to get right to have the best email customer experience
  • How to strategically use personal pronouns to instantly make your emails friendlier and more personable
  • Review actual email examples of near-perfect emails from great companies
  • A comprehensive takeaway grammar guide to help your people avoid embarrassing grammar gaffes
  • 4 ways to connect with customers over email
  • Why you should aim for short sentences in emails to customers
  • How to prevent the top 3 grammar mistakes that rob your company of credibility

10 Licenses for Email Writing Training – 199 USD