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American Airlines Excellent Customer Recovery Letter

Watch my full customer recovery video to get 5 steps for restoring customer confidence after service failures.

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Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group
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