Skip to content
De-escalation Training for Customer Service & Soft Skills Training
Customized Engaging Online Customer Service Training
  • Learn with Myra
  • Sign-up
  • About
  • Home

angry young woman screaming on mobile phone

Portrait angry young woman screaming on mobile phone isolated on gray background. Negative emotions feelings face expression attitude

Like this:

Like Loading...

Share this:

  • Click to email a link to a friend (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to print (Opens in new window)

Like this:

Like Loading...
Posted in angry young woman screaming on mobile phone

iThere are no comments

Add yours

Leave a Reply Cancel reply

  • 1,883,961 people have stopped by. You're in fabulous company! :-)

Looking for something?

Top Posts

  • The "Feel, Felt, Found" Method for Empathy
  • How to Genuinely Apologize to Customers Without Admitting Fault
  • These 20 Empathy Statements Will Straight-up Make You a Customer Service Boss!
  • The New Face of Debt Collection – Empathy, Kindness and Compassion
  • Positive Positioning Can Help You De-escalate Intense Interactions with Customers. Here’s how.
  • Control Call Center Calls by Asking 3 Closed Ended Questions
  • 6 Ideas to Improve the Customer Experience in Libraries
  • The First Step to De-escalating Is to Recognize The Customer's Emotional Reaction
  • 4 Things Your Agents Can Do To Preempt an Escalation
  • AT&T's Text Customer Satisfaction Survey Impressed Me

Happy Customers Include:

Get Myra’s Blog Posts Delivered to Your Inbox!

What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation
“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America
Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

Contact

Support

SCORM Modules

Pricing for eLearning 

Keynotes

Webinars

Trainer’s Kits

About

Terms of use

Privacy policy

Copyright

Get Myra’s Newsletter

Connect

  • View MyraBryantGolden’s profile on Facebook
  • View @myragolden’s profile on Twitter
  • View myragolden’s profile on LinkedIn
  • View myragolden’s profile on YouTube

Now That You’ve Booked Myra For Training

Clients

Footer navigation
  • Copyright Notice
  • Terms and Conditions
  • Privacy Policy

Begin typing your search above and press return to search. Press Esc to cancel.

%d bloggers like this: