Author: myragolden

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

Here’s a 10-Second Exercise to Help Your Employees Listen Better

Please read the following.   Aoccdrnig to a rsceearcehr at Cmabridge Uivervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer […]

How to Craft Friendly Emails That WOW Customers

How to Craft Friendly Emails That WOW Customers 10 Tips to Take Your Emails to the Next Level!  You’re in for a treat, because today I have for you a unique email session with the […]

7 Questions About How to Handle Difficult Customers with Myra Golden

These questions are from a live audience at a training Myra recently delivered in New York.   1. How do you handle the customer who immediately demands to speak to a supervisor or manager without […]

How to Handle a Complaint Over Email -7 Simple Steps

Every email that goes out from your customer service team has your company’s brand in the signature line, it puts your corporate reputation on the line, and at the fingertips of a disgruntled customer, your […]

Tweeting for Customer Service

  More and more companies are discovering that Twitter can be a powerful tool for capturing the voice of the customer –and responding to that voice with immediacy. Twitter is a free social networking and […]

Preventing Burnout in Call Center Agents & 9 Ways to Motivate Agents

There are two things people want more than sex and money…recognition and praise. Mary Kay Ash Mary Kay is right, as studies indicate that employees find personal recognition more motivational than money. A work climate […]

The One Thing Companies Can’t Cut In This Tough Economy: Customer Service Employees

The One Thing Companies Can’t Cut In This Tough Economy: Customer Service Employees While staff reductions may be necessary as sales slow in this economy, the people who serve your customers need to be the […]