Book

The explosive ideas in this book will help you go beyond the WOW experience to build, repair, and grow customer relationships. 

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by Myra Golden and Dr. Jeffrey Magee

“From the first page I was taken in!”

“Beyond WOW is a powerful tool for those of us who work with customers on a day-to-day basis.

“I refer to your book when I need to re-motivate myself.”

 

  • Completely restore customer confidence and regain goodwill after any service failure

  • Learn how to launch relationship marketing campaigns to strengthen loyalty with your current customers

  • Get your customers back from the competition with our powerful win back strategies

  • Discover why you need to forget customer satisfaction and strive for customer loyalty

  • Deploy more than 50 growth and retention tactics today

  • How to create a customer recovery plan

  • Converting ballistic customers into advocates

  • Customer winback strategies – the step-by-step process

 

Take a look inside:
View table of contents

View back cover

Read sample chapter 

$29.95. Temporarily out of stock


But you can get Beyond WOW instantly in eBook format for just $20!