The explosive ideas in this book will help you go beyond the WOW experience to build, repair, and grow customer relationships. 


by Myra Golden and Dr. Jeffrey Magee

“From the first page I was taken in!”

“Beyond WOW is a powerful tool for those of us who work with customers on a day-to-day basis.

“I refer to your book when I need to re-motivate myself.”


  • Completely restore customer confidence and regain goodwill after any service failure

  • Learn how to launch relationship marketing campaigns to strengthen loyalty with your current customers

  • Get your customers back from the competition with our powerful win back strategies

  • Discover why you need to forget customer satisfaction and strive for customer loyalty

  • Deploy more than 50 growth and retention tactics today

  • How to create a customer recovery plan

  • Converting ballistic customers into advocates

  • Customer winback strategies – the step-by-step process


Take a look inside:
View table of contents

View back cover

Read sample chapter 

$29.95. Temporarily out of stock

But you can get Beyond WOW instantly in eBook format for just $20!