Skip to content
Customer Service eLearning & Onsite Training
Customized Engaging Online & Onsite Customer Service Training
  • Blog
  • Online Training
  • Digital Customer Service Workshops
  • Custom eLearning!
  • SCORM
    • Overview & Pricing
    • SCORM 1.2 Modules
    • SCORM License Agreement
  • Workshops
    • Overview
    • Training outlines
    • Verbal Aikido Training
    • Now That You’ve Booked Myra For Training
  • Free Resources
  • Signup
  • Contact

Can I look at the module outlines?

Can I look at the module outlines?

Yes, you can.  We have full descriptions of each module, including how long each module is right here.

Back to frequently asked questions

Customer Service eLearning Home

  • 1,635,430 people have stopped by. You're in fabulous company! :-)

Looking for something?

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 10,959 other followers

Top Posts

  • Here's How to Respond to the Customer Who Asks to Speak to Your Supervisor
  • How to Genuinely Apologize to Customers Without Admitting Fault
  • 5 Comebacks for the Customer Who Tries to Intimidate You
  • Here are 4 of the Video Clips I Show in My Empathy Workshops
  • How to Handle a Complaint Over Email -7 Simple Steps
  • Here's How to Respond to the Yelling or Cursing Customer {with videos}
  • Handling Dead-Air Space On a Customer Service Call
  • 20 Damn Good Ways to Express Empathy to a Customer
  • The "Feel, Felt, Found" Method for Empathy
  • The Ultimate Cheat Sheet On How to Write the Best Complaint Response Emails

Online De-escalation Training Just $50 for a Limited Time!

20 Things to Say to Regain Control with Challenging Customers (Free Packet)

Happy Customers Include:

Get Myra’s Blog Posts Delivered to Your Inbox!

What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation
“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America
Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

Categories

Footer navigation
  • Terms of Use
  • Privacy Policy
  • COVID-19 POLICY
  • Copyright
  • eLearning Support
  • About

Begin typing your search above and press return to search. Press Esc to cancel.