I’m about to reveal a hidden way for you to literally convert “nightmare” customers into an almost endless source of loyalty, goodwill and profits. Simply put, you can use these insider secrets to instantly turn […]
Customized Engaging Online Customer Service Training
Category: Anti-Bullying
[Video] 15-Minute Skill-Sharpener — How to Handle Irate Customers
Imagine your next phone call is from an angry, irate customer and you’ve only got a few seconds to gain control. Are you 100% confident you can handle it? If not, watch this excerpt from […]
Verbal Aikido: A strategy for handling difficult customers
In my live Verbal Aikido workshops, I demonstrate the martial art Aikido and offer it as a strategy for diffusing anger. I began teaching this unconventional approach to managing conflict after having my breath taken […]