So, this morning I made Rosemary infused olive oil. It’s a very simple process. You put 5 or 6 sprigs of fresh Rosemary into 2 cups of warmed olive oil and then let it sit […]
Customized Engaging Online Customer Service Training
Category: Apple Customer Experience
I took my client on a field trip to the Apple store today – Customer Experience Design Strategy
This morning I took a team from one of my client’s branches on a field trip. We’re working to create the best possible customer experience in my client’s organization and I believe one way to […]
Making Self-Service Options Appealing to Generation Y
Generation Y is highly tech driven and because they spend so much of their time communicating through text and social media, human interaction isn’t always their preferred method for getting customer service. When designing your […]
In Rehearsal for my “Apple Experience” webinar that broadcasts 4/24 @1pm ET. Are you enrolled yet?
Putting the finishing touches on my “Apple Experience” webinar that will broadcast 4/24 at 1pm ET. Are you enrolled yet? http://wp.me/Pv6Ha-IG Apple Employee Training Manual Provides 5 Insights for Contact Centers Webinar April 24, 2013 1:00 […]
How Apple Got the Customer Experience Right
iPhone 5, a photo by Myra Golden on Flickr. I bought my daughter the iPhone 5, but I’m still rocking my iPhone 4s. Her iPhone 5 is faster, taller and far lighter than my iPhone […]
Apple’s Customer Experience Secret: Constantly Improve What Is Already Extraordinary
I was one of the 4 million customers who bought iPhone 4S over the weekend. My iPhone 3GS is fast, fun and it makes it easy for me to work and communicate untethered. Not only […]