Category: Absenteeism & Adherence to Schedule

How can I get Generation X and Generation Y employees to work on time?!!

Q. Is it me or do “under 30” employees have serious issues with getting to work on time? In a call center environment we don’t have room for flexible scheduling, yet our Generation X employees […]

Help with attendance issues in call center

Q. My single most frequent and challenging issue with employees is attendance. I think your  7 Steps for Addressing Unacceptable Employee Performance (from your webinar) are brilliant and I’ll certainly use them. But while we’re on the subject […]