Call Center Disaster Recovery: Outage Issue

Call Center Disaster Recovery:

Q. Any advice on how a call center can proactively prepare to handle an outage issue?

A. Call centers of ALL sizes must have a solid disaster recovery plan in place. A disaster recovery plan will be of immense  help in such situations as:

  • Natural disaster

 

  • Power outage

 

  • Equipment failure

 

  • Telephone system maintenance, emergency or planned

 

  • Construction or reconfiguration of the physical plant

 

  • Disruption of business due to civil instability

 

Here are some really good articles loaded with practical, easy-to-implement ideas for call center disaster recovery 

Keeping the Lines Open When Disaster Hits

Building a Disaster Recovery Plan Step-by-Step

Myra looks forward to answering your questions about customer service, contact center management, and customer service training. Please e-mail Myra at info@myragolden.com or tweet her at @myragolden.