Category: Call Center Management

Employee Dress Code Issues

I had an employee wear a sweat suit to work recently and when I confronted her about it she immediately became defensive stating that I hadn’t said anything to others who wore similar attire and […]

How much does agent turnover cost a call center?

Q. One of our top challenges in my call center is agent turnover. Do you have any statistics on the cost of agent turnover on the call center or the company? Myra’s answer How much […]

How can we reduce call center agent turnover?

Looking for realistic tips for reducing agent turnover in a large call center. Myra’s answer How can we reduce call center agent turnover? Seven practices have been identified to reduce agent turnover. Turning Managers into […]

What factors impact turnover for call center agents?

Q. We are experiencing turnover levels of nearly 300% and we’re at our wits end about what to do. We’re attempting to start by identifying what factors lead to turnover with call center agents. Can […]

Help with attendance issues in call center

Q. My single most frequent and challenging issue with employees is attendance. I think your  7 Steps for Addressing Unacceptable Employee Performance (from your webinar) are brilliant and I’ll certainly use them. But while we’re on the subject […]

Recognition Made Easy – 10 Low Cost Ways to Recognize and Reward Employees

Smiling receptionist 

There are two things people want more than sex and money…recognition and praise.

Mary Kay Ash

Mary Kay is right, as studies indicate that employees find personal recognition more motivational than money. A work climate filled with praise and recognition is a workplace where employees are positive, productive and motivated.

Recognizing and rewarding employees doesn’t have to cost a lot of money or take a lot of time. Perhaps the primary reason more managers don’t take the time to intentionally motivate employees is that they lack the time and creativity to come up with ideas.

After reading this week’s article you will have no excuses for not motivating your team, because I am giving you 10 low cost ways to recognize and reward your employees.

  1. Call an employee into your office just to thank him or her; don’t discuss any other issue.

  2. Give the employee a 2-hour lunch.

  3. Send a thank you note to a spouse thanking them for their support during the employee’s overtime.

  4. Hold a potluck lunch for your group. This is always so much fun for everyone!

  5. Write a letter of praise to employees recognizing their specific contributions and accomplishments.

  6. Send an email acknowledgement and copy your boss or higher manager.

  7. When paychecks go out, write a note on the envelope recognizing an employee’s accomplishment. (They’re sure not to miss this one!)

  8. Give gift cards. Food, movies, music, whatever!

  9. Provide an extra break. We can all do this, can’t we?

Myra Golden’s 2010 Webinar Schedule Just Released

  Myra Golden personally delivers live interactive supervisory webinars several times each year to help contact center leadership more effectively coach, motivate, train, and retain employees. She also features a special lineup of programs for […]

Preventing Burnout in Call Center Agents & 9 Ways to Motivate Agents

There are two things people want more than sex and money…recognition and praise. Mary Kay Ash Mary Kay is right, as studies indicate that employees find personal recognition more motivational than money. A work climate […]

The One Thing Companies Can’t Cut In This Tough Economy: Customer Service Employees

The One Thing Companies Can’t Cut In This Tough Economy: Customer Service Employees While staff reductions may be necessary as sales slow in this economy, the people who serve your customers need to be the […]