As a certified Master De-escalation Instructor, I have the expertise to guide you through the COVID-19 stressful encounters you’re sure to have with customers. Learn more or schedule time to talk to me about your […]
Customized Engaging Online & Onsite Customer Service Training
Category: Customer Experience Design
Customer Service Specialist is one of 10 jobs identified as having the most significant number of job openings
Customer Service Specialist is one of 10 jobs identified as having the most significant number of job openings*, have had steady growth over the past four years, pay a livable wage, and require skills that […]
Let Me Help You De-escalate Intense Interactions During the Stressful COVID-19 Times (Free Online Training)
I was just on my YouTube channel reading comments. Andrea’s comment made me put down my cup of tea – “I am struggling. Sometimes I get cursed out five or six times back to back. […]
If You Find COVID-19 Is Making Customers More Hostile, You’re Not Alone.
As some companies begin phasing back into office work, employees are worried. They fear to be in intense interactions with frustrated customers. They fear they won’t be able to diffuse anger and de-escalate. These are […]
Work- Life Balance While Working Remotely
Work-life balance is already a challenge for most of us. And now working remotely, brings another level of challenge, as we try to set boundaries between work and life, and create routines that keep us […]
5 Ideas for Engaging (and fun) Virtual Meetings
My walking buddy told me about how a department lead kicked off a virtual staff meeting for her organization. He had a scavenger hunt. The manager posted a list of ten items on the team’s […]
