I am delivering my Way of Harmony keynote at a conference tomorrow. Rehearsals are complete, I had a fantastic dinner with my client, I just Faced-Timed my husband and kids and now it’s time to […]
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Category: Customer Experience Keynote Speaker
What It’s Like to Attend a Myra Golden Keynote –> DFW Airport Women’s Conference (WIN) 2016
I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. We had more than 600 beautiful, talented and driven women in attendance. I truly enjoyed working with the executives at DFW Airport to design this special keynote to focus on taking the customer experience to the next level.
After my keynote, the ladies blessed me with hugs, invitations to be in selfies, conversations, smiles and promises to stay in touch. I felt so welcome, so apart of this network of strong professional women.
In rehearsal for this week’s keynote
In rehearsal for this week’s Women’s Conference for the women of DFW Airport. They are going to LOVE this keynote! And I am loving this hotel. The Hyatt Regency DFW had these healthy and sweet […]
What It Means to Be Out of Harmony with Customers. A Lesson From Carl’s Jr.
No, this is not a Carl’s Jr. veggie burger. Not even close. This is what a Veggie Burger Should Look Like. My family decided on Carl’s Jr. for lunch. Fast food was the last […]
Keeping the Customer Experience Fresh Through Responsiveness (How Hello Fresh delighted me by keeping me apprised)
On Sunday I had to reach out to my grocery delivery service for help. I sent an email and almost immediately I received an automatic reply. The reply was simple, just letting me know […]
These 3 Tips Will Help You Get Over Your Fear of Public Speaking
I recently hosted a Train-the-Trainer session with one of my long-term clients. A new trainer will be delivering training courses I designed for the company. I knew her first half-day training session was today, so […]
I stayed at the Grand Hyatt DFW Airport. Was it worth $300 a night?
I missed a connection in Dallas and had to spend the night at the Grand Hyatt. Well, I chose to spend the night at the Grand Hyatt. American Airlines offered to put me up in […]
Be Welcoming to Your Customers So They Don’t Have to Talk About You On Yelp
My family and I are enjoying a spring break get-away in Memphis. We came to visit the National Civil Rights Museum, the Slave Tavern and Beale Street. Yesterday my kids were in the mood for […]
Myra Golden’s Slide Deck from Ohio Winner’s Breakfast
I’m sitting in my hotel room doing a run-through of the keynote address I’ll deliver at the Ohio Winner’s Breakfast tomorrow. Tomorrow will be exciting for me because I get to meet and mingle with […]
Customer Experience Keynote Speaker is Smiling Ear-to-Ear Because of This Email!
One of the most amazing feelings is knowing you met and exceeded your client’s expectations. This email is from an attendee of a keynote I delivered last week. I’m smiling ear to ear and grateful […]