If Customer Satisfaction Is Your Goal, Don’t Ask Me to Help You! Last month I got a call from a client wanting me to deliver a keynote address on customer satisfaction. I politely explained, […]
Customized Engaging Online Customer Service Training
Category: Customer Loyalty
5 Fast Facts about Customer Loyalty
95% of complaining customers will remain loyal if their problems are resolved immediately and to their satisfaction. TARP, Inc. (For help developing a customer recovery strategy designed to restore customer confidence after service failures, visit […]
Four Compelling Reasons to Keep the Customers You Have
Keeping the customers you have is as important to your bottom line and the survival of your business as winning new customers. It’s also a tremendous cost savings to keep the customers you have. You’ve […]
