Category: Customer Recovery

What exactly is customer recovery?

Myra’s answer to What exactly is customer recovery? Customer recovery is the act of responding to complaints and problems in such a way that completely regains customer goodwill after any service failure. Customer recovery includes […]

How to Completely Restore Customer Confidence After Things Go Wrong 

7 Crucial Elements of Service Recovery Yesterday afternoon I dropped off a prescription for my daughter at my neighborhood pharmacy. I had some errands to run and I told the pharmacy cashier I’d be back […]