Myra Golden Keynote slides from Atlanta Consumers’ Choice Awards


Last night I had the privilege of being the keynote speaker at the Atlanta Consumers’ Choice Awards event. I met some amazing people who are responsible for driving the customer experience for such companies as Mercedes-Benz, Atlanta Special Events, and so many more.

This night was so great for me, because I love sitting with smart business owners who are passionate about achieving growth based solely on their customer experience strategy. I could have networked all night at this event! Well, I did actually.

For the benefit of my wonderful audience and for you, my blog readers, I am posting my slide deck from my keynote for the Atlanta Consumers’ Choice Awards. Enjoy. Learn. Share.

View or download my slide deck from CCA, November 14, 2013.

Customer Service Associations

I believe in networking.  Stay connected with your colleagues so you remain at the top of your game.  Here is a comprehensive list of customer service associations.

Alberta Call Centre Association
American Telemarketing Association
Association Francaise des Cebtres de Relation Clientele
Association For Services Management International
Call Center Forum Deutschland e.V.
Call Center Industry Advisory Council
Call Center Managers Association
Call Centre Council of Singapore
Call Centre Management Association (UK) 
Call Centre Managers Forum
Canadian Telecommunications Consultants Association

Contact Center Assocation
CCMA (Ireland)
CCNG International
CRM Foundation
Customer Contact Management Association
Direct Marketing Association (US)
Direct Marketing Association (UK)
Federation of European Direct Marketing
Help Desk Institute
Hong Kong Call Centre Association
Institute of Customer Service
International Association of Reservation Executives

International Contct Center Association (ICCA)

International Customer Service Association
International Telework Association
Northwest Call Center Professionals

Professional Association of Customer Engagement (PACE)
Professional Planning Forum
Society for Technical Communication
Society of Consumer Affairs Professionals (SOCAP)
Support Services Institute
The Telecommunications Users Association of New Zealand (TUANZ)