Category: Customer Service eLearning

Behind The Scenes Look at My Filming at LinkedIn Learning

For two years I’ve partnered with LinkedIn Learning to create courses to help employees be more assured and skilled in their ability to handle demanding customers.

Here are some behind the scenes photos from my visit last week to LinkedIn Learning to film two new training courses.

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Brilliant make-up artist, Tomeko, keeps me looking good on the set.
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What I like about being on set is filming only from the waist up. If only I could facilitate workshops in leggings and ballet flats!

3 Fantastic Things About Our Online Customer Service Training

Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning. We show our three best features in this short video. 1. Custom website and branding. When your […]

Join My Telephone Skills Online Training. Now in progress.

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How did 2017 go for you? Employees still struggling with how to control calls with unreasonable customers? Your customer experience still not where you know it needs to be? Still trying to get your people to convey empathy? I know. The struggle is real.

The real question is: how will you gear up to make 2018 better?

Let me give your people the tactics, skills, and inspiration they need so they can deliver experiences that make you feel proud.

I try to make my training easy – for you, your employees, and even for me, by offering it online. I still do onsite training, of course, but online training saves time and money. And it keeps me off of planes.

There’s no sense stressing over 2017’s results. Let me help your workgroup thrive in 2018.

Imagine 2018….

How to Acknowledge Customer Concern- and Why You Must

I was trying to check in for my American Airlines flight on my phone. I was able to get one boarding pass, but not the other. After several failed attempts, I called American and explained […]

5 Mistakes Your Employees Cannot Make on the Phone

I just finished reviewing calls for a client I’ll be working with in Chicago. Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees […]

2017 Customer Service Online Training Opportunity with Myra Golden

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.”   Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce Watch this […]

Affordable Customer Service E-Learning

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.”   Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce Watch this […]

Recording an eLearning training for a client. Can I create a training for you?

I just wrapped up a module for a client’s eLearning project and I’m pretty excited about the project so far. Can your company benefit from our eLeaning solutions? Our eLearning solutions feature: Full webinar digital […]

Here are 3 of the Video Clips I Show in My Empathy Workshops

I’m really excited about delivering my full day Empathy workshop to a fantastic client in Montreal on Monday. I have been preparing for this event for months, and I cannot wait to share my insights and enthusiasm […]

Special Video Training for Customer Service Representatives – How to talk to customers: Empathy and Tone

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]