Category: Customer Service eLearning

Behind The Scenes Look at My Filming at LinkedIn Learning

For two years I’ve partnered with LinkedIn Learning to create courses to help employees be more assured and skilled in their ability to handle demanding customers.

Here are some behind the scenes photos from my visit last week to LinkedIn Learning to film two new training courses.

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Brilliant make-up artist, Tomeko, keeps me looking good on the set.
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What I like about being on set is filming only from the waist up. If only I could facilitate workshops in leggings and ballet flats!

Behind the Scenes with Our Customer Service eLearning

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This week has been dedicated to customized customer service eLearning for some of my favorite clients. Well, all of my clients are my “favorite.”

People often ask me how we put together our tailored online training for clients. So, I decided to take you behind the scenes. Read on to see how we create custom video training.

Join My Telephone Skills Online Training. Now in progress.

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How did 2017 go for you? Employees still struggling with how to control calls with unreasonable customers? Your customer experience still not where you know it needs to be? Still trying to get your people to convey empathy? I know. The struggle is real.

The real question is: how will you gear up to make 2018 better?

Let me give your people the tactics, skills, and inspiration they need so they can deliver experiences that make you feel proud.

I try to make my training easy – for you, your employees, and even for me, by offering it online. I still do onsite training, of course, but online training saves time and money. And it keeps me off of planes.

There’s no sense stressing over 2017’s results. Let me help your workgroup thrive in 2018.

Imagine 2018….