Recording an eLearning training for a client. Can I create a training for you?

I just wrapped up a module for a client’s eLearning project and I’m pretty excited about the project so far.

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Can your company benefit from our eLeaning solutions?

Our eLearning solutions feature:

  • Full webinar digital recording
  • Unlimited viewing within your organization with no expiration
  • Rights to download and save webinar video
  • Rights to incorporate webinar within your Learning Management System (LMS)

Once a month I go into my studio to record eLearning solutions for clients. Give me a call if I can create a custom training solution for your company.

Watch our short explainer video, because this online customer service training may be exactly what you are searching for! 🙂

https://videopress.com/embed/GymTDkyD?hd=0&autoPlay=0&permalink=0&loop=0

Learn more or sample a couple of modules

 

Here are 4 of the Video Clips I Show in My Empathy Workshops

I’m really excited about delivering my full day Empathy workshop to a fantastic client in Montreal on Monday. I have been preparing for this event for months, and I cannot wait to share my insights and enthusiasm with a group of 70 new hires.

For the benefit of my audience and as a perk for you, I am sharing the videos I’ll be featuring in the empathy training. I use videos to both teach a particular message and to add further engagement during the training.

During and after live customer service training workshops people always ask me for the links to my videos, so I’m being proactive and sharing them now. 🙂

 

“Put Yourself In Their Shoes”

This is a powerful video that truly gets participants to feel for another person. After this video, I divide participants into small groups, and they debrief the video by discussing 4 questions that I hand out. Powerful, powerful video learning experience.

 

 

Patients: “Afraid and Vulnerable” 

This video helps me to get employees to recognize the impact of their words, body language and attitude on customers – be they patients, guests, etc. After we watch this video, I facilitate a discussion on how vulnerable, afraid, or confused customers can be and how we can put them at ease by being patient, fully present, engaging, caring and compassionate. I really love this video as a training tool

 

Sympathy versus Empathy

I use this short video to clarify the difference between sympathy and empathy, and I emphasize that in customer service, we are focusing on empathy, not sympathy. This video always gets smiles and laughs, while quickly clarifying the difference between empathy and sympathy.

 

Brené Brown on Empathy

In this animated video, Dr. Brené Brown reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own fragilities.

I hope you enjoy these videos and that you might even find a way to use them in your own training. Now, time for me to do a complete run-through of this training so I can be perfect for my client in Montreal. 🙂

Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations. Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers.

 

 

Special Video Training for Customer Service Representatives – How to talk to customers: Empathy and Tone

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training

This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern.

Your people will lean the secrets for making personal emotional connection over the phone, personalizing email and chat, and how to convey empathy and concern.

How to Talk to Customers: Empathy, Tone and Making Personal Emotional 

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The biggest problem with the customer experience in most companies is how employees talk to customers. All too often, employees come across as indifferent, cold, uncaring, rushed or rude. This employee “attitude problem” can be the tipping point that sends customers to the competition. This attitude problem is what drives customers to tweet and blog about a poor customer experience. The great news is, with the right training, monitoring and coaching, employees can learn how to soften tones, truly convey empathy, make customers feel taken care of and even make memorable personal emotional connections with customers.

Watch 15-minutes of How to Talk to Customers

In this extended training event, Myra shows your employees, step-by-step, how to talk to your customers. $299.

Download How to Talk to Customers Now

2012 Customer Service Webinar Schedule Just Announced

Immediately improve your customer experience and build brand value with Myra’s high-impact webinar series

All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and you can share the video freely within your organization. Pretty sweet deal, huh?

View our 2012 Customer Service webinar series

“I really do love your webinars, Myra. They are very well done and extremely beneficial. I always find little helpful hints in your information.”

Kristy L. Bolen 
Project Manager 
Carlson Hotels Worldwide

“I just viewed the replay of the webinar you did not long ago with citrix online and I was so enlighten and amazed to hear such outstanding information. I am a marketer and I knew surface level some of the information you shared but you went deep and took it to another level of understanding for me, the light bulbs of ideas and solutions have been bombarding my mind ever since. I simply desired to say thank you.”

 James Stuart

 View our 2012 Customer Service webinar series