In rehearsal for this week’s keynote

Screen Shot 2016-03-22 at 6.05.23 PM.png

In rehearsal for this week’s Women’s Conference for the women of DFW Airport. They are going to LOVE this keynote!

Rehersal

And I am loving this hotel. The Hyatt Regency DFW had these healthy and sweet treats waiting for me when I arrived. This is just what I need!

Treats

What a nice touch to include a glass and complimentary bottled water.

Water

Happy

Happy is how I feel right now.

Happy

In the past 5 weeks I have delivered keynotes in Newport Beach, Columbus, Oklahoma City, Scottsdale, and Minneapolis. I’ve been on my feet and racing through airports so much that I literally wore out a brand new pair of black suede pumps in one month. Seriously, I did.

When I wasn’t on a plane or in a hotel conference room speaking, I was conducting public webinars and private online workshops for clients.

Juggling family responsibilities, my kids’ sports and all that goes along with running a business has been a challenge. Yet, I loved every single moment of this tremendously busy season.

I connected with so many creative, intriguing and memorable people during my travels and after my keynotes. Feedback that continues to come in nearly daily confirms that I met and exceeded the expectations of every one of my clients.

I’m happy because I survived this busy season.

I’m happy because I nailed every single one of my keynotes.

I’m happy because I have just closed my travel calendar for 2014.

I’m happy because I am blessed to do the work I love.

I’m happy to be able to seize moments of joy. Like the moment I took my daughter out to the front yard for photos just because she walked into the room and took my breath away with her sprit and her beauty.

She was happy too. She’s a happy spirited person.

And I clicked the shutter at just the right moment to capture her happy jump.

I’m happy

Myra Golden is a storyteller, keynote speaker and customer experience designer. To have Myra deliver a keynote at your next conference, check out her speaking services here.

 

Myra Golden Keynote slides from Atlanta Consumers’ Choice Awards

IMG_7643

Last night I had the privilege of being the keynote speaker at the Atlanta Consumers’ Choice Awards event. I met some amazing people who are responsible for driving the customer experience for such companies as Mercedes-Benz, Atlanta Special Events, and so many more.

This night was so great for me, because I love sitting with smart business owners who are passionate about achieving growth based solely on their customer experience strategy. I could have networked all night at this event! Well, I did actually.

For the benefit of my wonderful audience and for you, my blog readers, I am posting my slide deck from my keynote for the Atlanta Consumers’ Choice Awards. Enjoy. Learn. Share.

View or download my slide deck from CCA, November 14, 2013.

Myra Golden Keynote for OU Schusterman Library

Myra Golden OU Library Slide Deck.012

This morning I had the wonderful privilege of speaking at the OU Schusterman Library Annual Retreat. I just love the spirit of the librarians I met today. They communicated with each other and with me with genuineness and a respect that was so very refreshing! They already deliver a really amazing customer experience to their students, but they are working to take that amazing customer experience to phenomenal levels. I have no doubt they will achieve their service goals.

For the benefit of my wonderful client and for you, I am presenting my slides from my presentation right here: Myra Golden OU Library Slide Deck. Enjoy. Learn. Share.

My Slide Deck From Today’s Presentations at Muskogee Success Expo

Today I am returning to the annual Muskogee Success Expo for 2 exciting presentations.  This year’s expo is dedicated solely to helping small businesses in the Muskogee area deliver the best possible customer experience.  My first presentation is, “The Telephone Experience.” In this presentation, I will give business owners powerful strategies they can take back to their businesses to dramatically improve the level of service they deliver over the phone. My afternoon session is, “The Reality of Customer Service.” I was asked to challenge business owners to think about what levels of service they find acceptable and then to inspire them to raise the bar and keep pushing to raise the bar even higher. My handouts for both events are below.  Enjoy. Learn. Share.

My keynote in Muskogee was in an old movie theatre. The theatre had a cool, retro vibe.

IMG_0203

Session 1: The Telephone Experience

Session 2: The Reality of Customer Service

Top benefits of Myra’s keynotes:  

▪   Enhanced corporate reputation in eyes of consumers as you become an organization obsessed with not letting a customer walk away (or hang up) unhappy.

▪   Bring a sense of urgency and excitement to improving your complaint response strategy.

▪   Leading-edge ideas for using social media to find and respond to gripes about your brand.

▪   Proven systems for building a customer recovery strategy that regains customer goodwill and keeps customers from defecting to the competition.

Perfect for these audiences:  

▪   Annual conferences and conventions, in-house training sessions and panels (as a moderator or panelist).

▪   Leaders, including supervisors, managers, directors, heads of consumer affairs and marketing directors who want to retain more customers, rethink complaint handling processes, shape a customer service culture, leverage social media for customer service, and maximize customer service for PR.

▪   Contact Center staff, including agents, supervisors and managers who want to improve their ability to deal with difficult customers, use social media for customer service, and improve the overall customer experience.

Learn more at www.MyraGolden.com 

My Slide Deck from Today’s Keynote at GMA in San Francisco

Today I will take the stage at the GMA Consumer Complaints Conference in San Francisco. I created this very special keynote to help GMA member companies completely restore customer confidence and regain goodwill after the worst has happened. For the reference of my audience and for you, my blog readers, I am posting my slides from this presentation right here on my blog.  Download your copy of my handouts now.  Enjoy. Learn. Share.

Screen Shot 2013-05-07 at 9.50.55 PM

Myra Golden runs Myra Golden Media, a customer experience design agency that specializes in helping brands create the best possible customer experience throughout all contact channels. Myra has designed customer experience platforms for such companies as Verizon Business, McDonald’s, Coca-Cola, National Car Rental, Michelin Tires and Frito Lay. She has been named one of the Top 10 Customer Service Bloggers and she is co-author of Beyond WOW! The Service Leadership Approach to Exceptional Customer Service.

This note from my client just made my morning!

This note from my client just made my morning! It made my morning because I was really speaking to a group of “friends” during this keynote. My client is SOCAP DFW and this was the third time I’ve delivered a keynote to this wonderful group.

IMG_0042

The first time I spoke to SOCAP DFW my daughter was 2 years old. Over the years my client has heard random stories about my daughter and they’ve watched her grow up through the stories and pictures I’d share. My daughter is 13 now and I took her with me to this engagement. She even helped out by pulling names for door prizes and by taking photos. Having my daughter there with me made this that much more exciting.

My keynote for SOCAP DFW was called “How the Best Deliver the Best Customer Experiences.” If you’d like, you can take a look at the slide deck I used for this presentation.  To view or download my slide deck from this presentation, please click here.

Me speaking on the Customer Experience

Here I am speaking on the customer experience. I just love what I do!

Top benefits of Myra’s keynotes:  

  • Enhanced corporate reputation in eyes of consumers as you become an organization obsessed with not letting a customer walk away (or hang up) unhappy.
  • Bring a sense of urgency and excitement to improving your complaint response strategy.
  • Leading-edge ideas for using social media to find and respond to gripes about your brand.
  • Proven systems for building a customer recovery strategy that regains customer goodwill and keeps customers from defecting to the competition.

Perfect for these audiences:  

  • Annual conferences and conventions, in-house training sessions and panels (as a moderator or panelist).
  • Leaders, including supervisors, managers, directors, heads of consumer affairs and marketing directors who want to retain more customers, rethink complaint handling processes, shape a customer service culture, leverage social media for customer service, and maximize customer service for PR.
  • Contact Center staff, including agents, supervisors and managers who want to improve their ability to deal with difficult customers, use social media for customer service, and improve the overall customer experience.

Learn more at www.MyraGolden.com