In rehearsal for this week’s Women’s Conference for the women of DFW Airport. They are going to LOVE this keynote! And I am loving this hotel. The Hyatt Regency DFW had these healthy and sweet […]
Customized Engaging Online Customer Service Training
Category: Customer Service Keynote
Happy
Happy is how I feel right now. In the past 5 weeks I have delivered keynotes in Newport Beach, Columbus, Oklahoma City, Scottsdale, and Minneapolis. I’ve been on my feet and racing through airports so […]
Myra Golden Keynote slides from Atlanta Consumers’ Choice Awards
Last night I had the privilege of being the keynote speaker at the Atlanta Consumers’ Choice Awards event. I met some amazing people who are responsible for driving the customer experience for such companies as […]
Myra Golden Keynote for OU Schusterman Library
This morning I had the wonderful privilege of speaking at the OU Schusterman Library Annual Retreat. I just love the spirit of the librarians I met today. They communicated with each other and with me […]
My Slide Deck From Today’s Presentations at Muskogee Success Expo
Today I am returning to the annual Muskogee Success Expo for 2 exciting presentations. This year’s expo is dedicated solely to helping small businesses in the Muskogee area deliver the best possible customer experience. My […]
My Slide Deck from Today’s Keynote at GMA in San Francisco
Today I will take the stage at the GMA Consumer Complaints Conference in San Francisco. I created this very special keynote to help GMA member companies completely restore customer confidence and regain goodwill after the […]
This note from my client just made my morning!
This note from my client just made my morning! It made my morning because I was really speaking to a group of “friends” during this keynote. My client is SOCAP DFW and this was the […]
Myra’s Slide Deck from Provider State of the Union Address
I’m excited to be presenting a keynote at a repeat client’s State of the Union address in Boston today. My focus today is to help my client connect powerfully with their clients through the power […]
Myra’s Slide Deck from the Astute Customer Conference “Crafting the Social Media Customer Experience” Keynote
In just a few hours I will deliver my “Crafting the Social Customer Service Experience” keynote at the Astute Customer Conference in Orlando, FL. I’m pumped about speaking at this conference because I have been […]
Myra Golden’s Slide Deck and Videos from her Customer Experience Keynote in Atlanta
Last week I delivered my “Customer Journey” keynote to ORTEC in Atlanta. My keynote was extremely well received and after speaking, I enjoyed a sushi lunch with the company’s founder, CEO and VP of Product […]