I have a treat for you today! A free module from my customer service online training. I’m so excited to be sharing this with you!
I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club.
My job with this company was to give new managers the skills and inspiration they needed to advance and move ahead.
I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” And 60 days later this course was born!
If you like this, you might be interested in exploring other modules from my customer service online training portal:
Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note
How to Talk to Customers – So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience
Empathy – So your employees instinctively put themselves in your customer’s shoes and respond with more care, concern and friendliness
How to Handle Difficult Customers: 5 Conversational Aikido principles – So your employees are confident, assertive and in control when dealing with angry and agitated customers
Call Control – So your employees can politely control calls with storytellers, ramblers and whiners
Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice
How to De-escalate – So your employees can gracefully respond to the customer who demands to speak to a supervisor and they can assertively keep customers from escalating in aggression or anger
How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash
Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure