So, I went to my bank today to make a routine business deposit. I was surprised to not recognize a single Teller in the branch, as I’m a regular there and know many of the […]
Customized Engaging Online Customer Service Training
Category: Bank Customer Service
Some banks to offer overdraft grace
Some banks are now setting limits on overdrafts, voluntarily. Huntington Bank will now give a 24 hour grace period, allowing you to restock your account. US Bank, Bank of America, 5th 3rd, and SunTrust, among […]
Green means yes…Red means no…and Yellow means you can negotiate: A simple Customer Recovery Strategy
I read about a bank that made problem response a cinch for Customer Service Representatives. From responding to requests to lower credit card interest rates to handling requests to waive NSF charges, all responses are […]