Category: Bank Customer Service

Some banks to offer overdraft grace

Some banks are now setting limits on overdrafts, voluntarily. Huntington Bank will now give a 24 hour grace period, allowing you to restock your account. US Bank, Bank of America, 5th 3rd, and SunTrust, among […]

Green means yes…Red means no…and Yellow means you can negotiate: A simple Customer Recovery Strategy

I read about a bank that made problem response a cinch for Customer Service Representatives.  From responding to requests to lower credit card interest rates to handling requests to waive NSF charges, all responses are […]