Myra Golden Customer Service Training Highlight Verbal Aikido: A non-aggressive, highly effective strategy for handling difficult customers Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds […]
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections On Demand Webinar Training This new video contains a step-by-step approach to speaking with customers with a friendly tone, empathy and concern. Your people will lean […]
Don’t do for attendees what they can do for themselves. With the distractions of texting, social media, and email, it’s harder now than ever to keep adults engaged in corporate training sessions. But as a […]
Zappos is about the very best customer service and that starts with hiring the very best people. Watch this interview as Zappos CEO, Tony Hsieh talks about the Zappos Customer Service Culture.
This is the 7-point call strategy I use when my work is to improve the telephone customer experience in a call center. The lead-in, step 1, gets calls started on a positive note. Steps 2-6 […]
Here’s a “throw-back” customer service training video from our early years. But the point remains relevant today. Most times, the problem the customer experienced isn’t the issue at all. The company’s response to the presented […]