Category: Starbucks Customer Service

Starbucks Surprised & Delighted Me…Again

Starbucks on my Patio, a photo by Myra Golden on Flickr. I went to Starbucks one afternoon last week. I ordered a Pumpkin Spice Latte and the Roasted Tomato and Mozzarella Panini. Yes, it’s an […]

Aubrey at Starbucks Impressed Me This Morning

Starbucks on my Patio, a photo by Myra Golden on Flickr. I have two kids who keep me busy, and there is always something needing my attention with my business. So, I spend a lot […]

How Starbucks WOWs in Routine Customer Service Interactions

(My Starbucks on 81st Street in Tulsa) When I pulled up to the Starbucks drive-thru on 81st street in Tulsa last Thursday, I was greeted with the warm friendly persona that I’ve come to love. […]

Starbucks Customer Service

      Do yourself a favor and take 3 minutes and watch this insider-view into the StarBucks customer service culture. Then, I challenge you to identify 3 ideas you can adopt or adapt from […]