Category: Employee Empowerment

7 Warning Signs of Employee Burnout

When your customers are on the brink of defection, often there are several warning signs to suggest they are leaving you. For example, in banking if a customer’s average daily balance drops significantly, their automatic […]

Starbucks Surprised & Delighted Me…Again

Starbucks on my Patio, a photo by Myra Golden on Flickr. I went to Starbucks one afternoon last week. I ordered a Pumpkin Spice Latte and the Roasted Tomato and Mozzarella Panini. Yes, it’s an […]

Do you want parrots or people in your contact center?

Do you want parrots or people in your contact center?, a photo by Myra Golden on Flickr. Last October, after I delivered a wonderfully-received keynote in Orlando, I grabbed my camera bag, slipped out of […]