Category: Entertainment

How to Handle Difficult Customers – 4 Tips Featuring Steve Martin

I got a belly-laugh watching this video! Steve Martin, in “Planes, Trains and Automobiles” is the perfect difficult customer in this example. Laugh as you learn 4 practical tips for dealing with difficult customers.   […]

Customer Service: We do it your way…but don’t get too crazy!

A humorous look at the state of customer service in America. [For entertainment purposes only.] Special Webinar Teaches How to Handle Difficult Customers How to Get Angry, Irate or Unreasonable Customers to Back Down Imagine […]

Ever have bad service at a restaurant? 

Warning: This short movie is rated R for mild violent content; but it is funny. 8min 41sec     Ever have bad service at a restaurant?  Well David did and he decided to do something […]

Jack Nicholson’s famously hilarious chicken-salad-sandwich speech in Five Easy Pieces

I actually feature this clip in my full-day customer service workshops. It gets hilarious laughter for sure, but after the clip we discuss how the waitress could have handled this customer better. Watch the video, […]