Category: Myra Golden

Playing Hooky (The case for a mental health day)

I played hooky today. I’m not sick. My kids are fine. I had no doctor’s appointment. I didn’t have to go to the dentist. I didn’t even have a school event or PTA board meeting […]

Why I Became a Vegetarian

I dine out with clients regularly. And when it’s time to select a restaurant or order my entree, the subject often comes up: Why did you become a vegetarian? I don’t mind the question at […]

4 Verbal Aikido Tactics Every Employee Who Handles Difficult Customers Should Be Using

The following editorial was written by one of Myra’s clients, Insurance Consumer Affairs Exchange (ICAE), following Myra’s Verbal Aikido Training at their annual conference in Newport Beach. Myra Golden (Customer Experience Designer) states that customers are more […]

Myra Golden Doesn’t Look Like This Anymore

I have gone natural. Or more accurately, I have returned to my natural hair. For those of you not familiar, going natural is ditching chemical straighteners and wearing your hair in its natural state. My […]

Liberty World Outreach Center Annual Women’s Brunch

Me, along with some amazing panelists from the Liberty World Outreach Event. I am second from the left.  On Saturday morning I had the privilege of being a panelist at the Liberty World Outreach Women’s Leadership Brunch. […]

The Secret to Handling Difficult Customers

I’m about to reveal a hidden way for you to literally convert “nightmare” customers into an almost endless source of loyalty, goodwill and profits. Simply put, you can use these insider secrets to instantly turn […]

Myra Golden’s Keynote for AIRS in Oklahoma City – October 10, 2013

Tomorrow morning I have the wonderful privilege of being this year’s AIRS Conference Keynote Speaker! My one goal with this keynote is to help AIRS organizations deliver an even better client experience through Connection, Empathy, […]

Myra Golden: 25 Things You Don’t Know About Me

I love crime novels. If I weren’t a customer experience trainer/blogger, I’d be a photographer. I ran the Disney half-marathon (13.1 miles). I’m a bird watcher. I ‘ve known I’d own my own business since 8th […]

Myra’s Customer Experience Keynote Slide Deck from Consumers’ Choice Awards in Dallas

I’m sitting in my hotel room doing a run-through of my keynote for the Consumer’s Choice Awards Breakfast that is being held in Dallas, TX. I’m really excited about this keynote because I will be […]