Category: Online Customer Service Training

This is How You Communicate Empathy to Customers

4 Attributes of Empathy

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. One of the characteristics isĀ communicate your understanding.

When your customer is upset, or frustrated, you could communicate your understanding this way:

2012 Customer Service Webinar Schedule Just Announced

Immediately improve your customer experience and build brand value with Myra’s high-impact webinar series All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and […]